Privacy Policy

This Privacy Policy explains how Trugrow Pty Ltd (ABN 38697717418)  trading as TruGROW collects, uses, stores and discloses personal information in connection with our website and our B2B growth advisory and fractional growth leadership services.

Although we may not be required to comply with the Privacy Act 1988 (Cth) in all circumstances, we aim to handle personal information consistently with good privacy practice and, where applicable, the Australian Privacy Principles.

1. What personal information we collect

We may collect personal information including:

  • your name; 

  • business name; 

  • job title or role; 

  • email address; 

  • phone number; 

  • information you provide through our website, enquiry forms, emails, calls or meetings; and 

  • basic website usage and technical information, such as IP address, browser type, device information and pages visited. 

We do not intentionally collect sensitive information, such as health information, racial or ethnic origin, political opinions, religious beliefs or similar information. If you provide sensitive information to us, we will only use it for the purpose for which it was provided, or as otherwise permitted by law.

2. How we collect personal information

We usually collect personal information directly from you when you:

  • visit our website; 

  • submit an enquiry form; 

  • contact us by email, phone or LinkedIn; 

  • book or attend a discovery call or meeting; 

  • request a proposal; 

  • enter into an engagement with us; or 

  • subscribe to updates or marketing communications. 

We may also collect personal information from referral sources, publicly available business profiles, LinkedIn, event organisers, professional advisers or other third parties where it is reasonable to do so in the context of our business.

3. How we use personal information

We use personal information to:

  • respond to enquiries; 

  • assess whether our services may be suitable for a prospective client; 

  • prepare proposals, scopes of work and engagement documents; 

  • provide growth advisory and fractional growth leadership services; 

  • manage client relationships; 

  • communicate with you about our services; 

  • issue invoices and manage payments; 

  • improve our website, services and business operations; 

  • send business updates or marketing communications, where permitted by law; and 

  • comply with legal, regulatory, accounting or tax obligations. 

We do not provide financial advice, legal advice, accounting advice, tax advice or other regulated professional services.

4. When we disclose personal information

We may disclose personal information to:

  • website hosting, email, cloud-storage and IT service providers; 

  • CRM, scheduling, document-management or proposal software providers; 

  • accounting, bookkeeping, payment or invoicing service providers; 

  • professional advisers, such as lawyers, accountants or insurers; 

  • contractors or service providers, if engaged in the future to assist with our business; 

  • regulators, courts or government authorities where required by law; and 

  • a purchaser or potential purchaser in connection with a sale, restructure or transfer of all or part of our business. 

We will not sell personal information to third parties.

5. Overseas disclosure and cloud services

Some of the third-party service providers we use may store or process personal information outside Australia. This may include providers of email, cloud storage, website hosting, analytics, CRM, scheduling, accounting or other business software.

Where practicable, we take reasonable steps to use reputable service providers and to ensure personal information is handled securely.

6. Marketing communications

We may send you business updates, insights or marketing communications where permitted by law.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly. We will action unsubscribe requests in accordance with applicable law.

7. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We store personal information using secure business systems, which may include email, cloud storage, CRM, accounting and document-management platforms.

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage business records, comply with legal obligations and resolve disputes. When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

8. Accessing or correcting your personal information

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding to a request. In some circumstances, we may refuse access or correction where permitted by law, in which case we will provide reasons where appropriate.

9. Privacy complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below. We will consider your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

10. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:

TruGROW
Trugrow Pty Ltd / ABN 386977717418
Email: info@trugrow.com.au
Address: Melbourne, Australia

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.